Пришел ответ, вернее отписка:
Also, we sincerely apologize for the inconvenience caused by this issue. However, unless we actually examine your vehicle, we cannot decide any. Moreover, all matters concerning Toyota products in Russia are handled by the following distributor, to which we have taken the liberty of forwarding your email for their attention. You are therefore kindly requested to contact them for their answer.
< OOO TOYOTA MOTOR >
Phone: 8 800 200 57 75
Thank you for your continued patronage.
Best regards,
TOYOTA MOTOR CORPORATION
Надо в нашу написать, а в случае ее бездействия, пожаловаться в Японию.
